Improving Project Outcomes with
Interface Management | Case Study

How to Improve Project Communications –
A Step-by-Step Case Study


This case study examines how a major project failed due to a lack of efficient communications. The study goes on to outline how this project could have avoided troubles and finished successfully had it applied interface management.

Specifically, this case study examines how one scope of work on a major capital project was completely derailed by the mismanagement of interface dependencies within that project’s scope. As a result, the construction and launch of the asset went grossly over time and budget and ended up costing the owner hundreds of millions of dollars in lost production revenue.

This study identifies the detailed components of interface management that should have been applied to keep this project on track.

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