Coreworx Hosting Services

Coreworx Hosting Services

Coreworx solutions are offered as on-site deployments, hosted, or as SaaS implementations. Coreworx Hosting Services include all software, hardware, and services required to run Coreworx implementations. Coreworx uses the latest technologies to deliver the highest level of performance, scalability, robustness, and security standards required for mission critical applications. Coreworx Hosting Services include:

Reliability & Security

Coreworx hosted solutions are deployed through leading third-party data centers with SLA-backed connections into a wide range of top-tier Internet backbones, minimizing network latency and maximizing reliability in the event of a failure on any single backbone. Hosting data centres are engineered to eliminate any single point of failure with multiple layers of redundancy in power systems, HVAC, and fire detection and suppression. Access to hosting data centers are limited to authorized Coreworx and/or contracted third-party personnel only. All access is controlled through a biometric authentication system and logged to the security reporting system.

Monitoring

Coreworx provides 24 x 7 x 365 monitoring of the computing, operating, and networking infrastructure to detect abnormalities. Over 400 individual checks include environmental monitoring, network monitoring, web server and database monitoring, disk utilization, and firewall services. Monitoring occurs at two separate Coreworx locations.

Backup, Archiving, and Recovery

Implementations using Coreworx hosting receive scheduled backups, routine and emergency data recovery, and archiving services. Backup schedules include weekly full backups and daily incremental backups, as well as weekly offsite tape backups at Iron Mountain. In the event of data loss, Coreworx provides recovery services to restore the most recent backup. Long-term, read-only project archive options are also available for end of project.

Release Management and Change Control

Hosting service customers receive release management and change control services that ensure versions of servers, network devices, storage, operating system software, utility software, and applications are audited and logged, and necessary changes are implemented to maintain service and security. Coreworx also applies software patches as required.

Hosting Overview

  • 24 x 7 x 365 monitoring
  • 400+ individual monitoring checks
  • Up-to-date operating environment maintained
  • Weekly full backups
  • Daily incremental backups
  • Weekly offsite tape backup at Iron Mountain
  • Trusted third-party hosting partners (Q9 and Rackspace)
  • Physical security with biometric authentication
  • Minimum 8-day uptime service in the event of an extended power outage
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